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Untitled 1
Course 32100 Microsoft CRM 2011 Workshop
Overview
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Length
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5 Days
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Language
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English
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Audience
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Implementers, Customizers, and CRM users and Managers
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Technology
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Microsoft Dynamics CRM 2011
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Type
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Workshop Course
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Delivery
Method
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Instructor-Led (Virtual Online)
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About this course:
This is a five-day instructor-led training course that has
been designed to teach students the basic skills and knowledge required to
beginning planning, implementing, and customizing CRM 2011.
Audience Profile:
This course is intended primarily for Microsoft partners
and customers who are already familiar with Microsoft Dynamics CRM 4.0. The
material covers functionality that applies to a wide range of audiences, from
business users to system administrators to developers.
At Course
Completion:
After completing this course, students will be able to:
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Describe key new features of Microsoft Dynamics CRM 2011.
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Create an CRM 2011 organization, add business units to it, and configure
security
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Export, edit, and import data into CRM 2011
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Import a customization
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Install and configure CRM 2011
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Migrate CRM 4.0 to CRM 2011
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Implement and Migrate the email router component that manages CRM email
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Install and configure the CRM 2011 Outlook Client
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Describe the key features in CRM 2011 Reporting
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